We strive to get your order to you as quickly as possible, but the average delivery time is between 5 and 14 days, depending on the product and supplier. There's an important reason for this: at Puvlio, we deliberately choose a more sustainable approach. Instead of fast shipping with a large ecological footprint, we work with a "made-to-order" and "optimized shipping" system. This means products are only shipped after you place an order — avoiding excess inventory, waste of raw materials, and unnecessary returns.

We also often consolidate shipments to reduce the number of transport movements, helping to lower CO₂ emissions. With this approach, we contribute to a more sustainable world while offering you unique products at a competitive price.

We greatly appreciate your patience and promise the wait will be worth it.

Absolutely. Once your order has been shipped, you will receive a tracking link by email. Please note that it may take 1–4 days for the tracking information to become active, as packages are first processed through international logistics centers. This is part of our sustainable and cost-efficient shipping process. We will keep you continuously informed so you know exactly where your package is.

In that case, please contact our customer service immediately via this contact form, preferably with photos or videos of the issue. We apply a customer-first approach: in most cases, we offer a free replacement or full refund. Since we work with "made-to-order" production and direct shipping, our partners check quality before dispatch — but damage during transport can unfortunately still occur. We will ensure this is resolved quickly and correctly.

If you are not satisfied with your purchase, you can return the product within 30 days of receipt. Please ensure the product is unused and in its original packaging. To request a return, contact our customer service via this contact form. We're happy to help! Once we have received and inspected your return, we will refund the purchase amount to your original payment method.