Privacy Policy

Contact

If you have any questions after reviewing this policy, would like more information about our privacy practices, or wish to submit a complaint, please contact us by email at Puvlio.

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase on our website. "Personal information" refers to any information about an identifiable individual. Below you will find detailed information about what personal information we collect and why.

I - Device Information

Purpose of collection

We automatically collect information about your device to load the website correctly and to perform analytics on website usage, so we can improve our website.

Source of collection

This information is collected when you visit our website using cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes

This information may be shared with our processor Shopify.

Personal information collected

Browser version, IP address, time zone, cookie information, pages viewed, search terms, and your interactions with the website.

II - Order Information

Purpose of collection

We collect information necessary to process your purchases, including delivering products, processing payments, arranging shipping, issuing invoices and order confirmations, communicating with you, screening orders for fraud risk, and providing you with information or advertising related to our products or services in accordance with your preferences.

Source of collection

This information is collected directly from you.

Disclosure for business purposes

This information may be shared with our processor Shopify.

Personal information collected

Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III - Customer Support Information

Purpose of collection

We collect this information to provide customer support.

Source of collection

This information is collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details above to request deletion.

Sharing of Personal Information

We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

We use Shopify to operate our online store. You can read more about how Shopify uses your personal information in its Privacy Policy.

We may also share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

Advertising

As described above, we use your personal information to provide targeted advertising and marketing communications that may be of interest to you. For example:

We use Google Analytics to understand how customers use our site. You can read more about how Google uses your personal information in its Privacy Policy. You can also opt out of Google Analytics here.

We share information about your use of the site, your purchases, and your interactions with our advertisements on other websites with our advertising partners. Some of this information is shared directly with our partners, and in some cases through cookies or similar technologies (subject to your consent depending on your location).

We use Shopify Audiences to display ads on other websites to users who have purchased from other Shopify merchants and may be interested in our products. We also share information about your site usage, purchases, and associated email address with Shopify Audiences.

For more information about targeted advertising, you can visit the Network Advertising Initiative (NAI) educational page.

You may opt out of targeted advertising through:

• Facebook

• Google

• Bing

You can also opt out via: https://optout.aboutads.info

Use of Personal Information

At Puvlio, we use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on several legal grounds:

• Your consent

• The performance of a contract between you and the website

• Compliance with legal obligations

• Protection of your vital interests

• Performance of a task carried out in the public interest

• Our legitimate interests, provided these do not override your fundamental rights and freedoms

Data Retention

When you place an order through the site, we retain your personal information for administrative purposes unless you request deletion. For more information about your right to erasure, see the "Your Rights" section below.

We place importance on your privacy and the information you provide in relation to SMS marketing services. We use this information to send text messages related to your order (including abandoned cart reminders), marketing offers, and transactional messages.

Our website uses cookies to track items in your shopping cart, including when you have started checkout. This information may be used to determine when cart reminder messages should be sent via SMS.

Sale of Personal Information

Our website sells personal information as defined under the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR

If you reside in the EEA, you have the right to access, transfer, correct, update, or delete your personal information. To exercise these rights, please contact us using the details provided above.

Your personal information is initially processed in Ireland and may be transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on data transfers under GDPR, see Shopify’s GDPR Whitepaper.

CCPA

If you reside in California, you have the right to request access to the personal information we hold about you (the "Right to Know"), request deletion, and request transfer of your information.

You may also authorize an agent to submit requests on your behalf by contacting us using the details above.

Cookies

A cookie is a small file stored on your device when you visit our website. We use several types of cookies, including functional, performance, advertising, and social media/content cookies. Cookies improve your browsing experience by remembering your preferences, so you do not need to re-enter them each time you visit.

We use cookies to maintain and improve our services.

Do Not Track

Please note that because there is no consistent industry standard for responding to "Do Not Track" signals, we do not change our data collection practices when we detect such signals from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

If you wish to file a complaint, please contact us using the information provided in the "Contact" section above.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.